If for any reason you are not happy with your ZENB purchase, please reach out to us at www.zenb.co.uk/pages/contactor by email on support@zenb.co.uk. We strive to deliver products to you in excellent condition, but if your products arrive damaged or faulty, please let us know. Our customer service team will be happy to either replace your purchase or issue you a refund. For further information on returns and exchanges, please see our Terms of Sale ("Your Rights" at paragraph 18).